Customer Comments
Tom Wolfe, Oahu, Hawaii
The buying experience was excellent. Prices were very competitive and sales personnel were knowledgeable and courteous. They helped me put together and complete video package to meet my needs including: monitor, stand, cables and a service contract. Although the monitor was temporarily out of stock when I placed my order, the complete shipment was made within 10 days and took only 7 days in transit to arrive safely in Hawaii. Just in time for Christmas! I was notified by e-mail at time of shipment and given a tracking number so that I was able to track the shipment in transit. I felt shipment of such an expensive, fragile item was handled very smoothly.
Larry Hanger, Atlanta, Ga
I purchased the screen from DTV City. I purchased from them because they were located in Atlanta where I live. Because of this, I was able to drive down to their store myself and bring the screen home in my SUV. They were very friendly and the purchase went smoothly. When I arrived to pick up the screen, I decided against buying the mounting brackets from them and I received a revised invoice from them via email the next day with the appropriate credit.
Michael Barnhart, New York City, NY
I bought the TV online from DTVCity and am very favorably impressed despite the problem with my initial shipment. That shipment arrived damaged. DTV ships quite carefully and the crating was completely intact but, as I later discovered, the "blue beads" to be checked on the Tip-and-Tell indicator in fact refer to the indicator's background. I was looking for beads,or even fluid, and did not realize that an all-blue indicator was a sign of trouble. I see that DTV's current mailings to customers go to some pains to describe exactly what to look for--a welcome improvement. In any event, DTV was thoroughly professional when I contacted them to alert them to the damaged unit. A replacement was sent straightaway--which arrived in fine shape--and DTV's representative remains in touch with me to ensure proper and orderly return of the damaged unit.
I think the most essential ingredient in buying such a large-ticket item online (or by phone, for that matter) is confidence in the professionalism and reputation of the dealer.DTVCity did not have the best price for this unit, nor did it carry the HDTV receiver that I wanted to purchase with it. Nevertheless, I decided to give my business to DTVCity because of its prominently posted replacement and return policy, its pains in displaying its BBB credentials, and testimonies (available onsite and elsewhere) from satisfied customers. I am to date very happy with my experience with DTVcITY and its representatives.
Robert Siniscalchi, Naples, Florida
We bought it from DTVCity off the internet. We had a very helpful sales person who assisted me through the purchase decision and later with some questions on the installation. I would highly recommend DTVCity - in fact I happen to mention to a co worker in Atlanta that I bought the Plasma off the internet and he told me he did likewise - also from DVD City. He bought a Sony and was also pleased with the buying experience.
Kurt Nulph, Denver, CO
I bought our NEC from DTVCity.com and have only good things to say about their service. Ultimately, it came down to the fact that their net price was the lowest I could find anywhere and their helpfulness was the best! Although here in Seattle we have several chains that sell some Plasma sets and one store that deals exclusively in them, nearly all of the background information that I needed to make an informed decision on plasma, HDTV, cabling, digital TV, etc. was from sources on the internet supported by DTVCity.com. I made several calls to them regarding yet unanswered questions and on extended warranty options and I was always treated professionally and courteously. This was much better than my experiences with local chain retailers who often tended to be condescending or ill-informed. This purchase was an extravagance to me and I certainly did not want to spend that much money without doing my homework. Without DTVCity.com's help, I probably would not have purchased a plasma set, thinking there were too many unknowns. I am glad I bought from them. I was especially impressed by the quick delivery (same as my local dealer had promised) and the excellent packaging that NEC uses---the shipping carton was well designed to prevent damage in shipment and the shipper DTVCity.com used was very careful and not a corner of the carton was damaged. Impressive and necessary for such an expensive item.
Their internet materials were extremely helpful but I had to do a bit more digging to satisfy myself about plasma set reliability, special considerations which might affect one's need for an extended warranty, and ultimately getting information about the warranty coverage itself. It would be nice to have that extra detail on the internet links.
Dan Delatoore from New York City, NY
DTVCity should some how make experiences like mine made know to the big ticket buyer > 10K Its reassuring to know that such a large releativly heavy screen can be purchased out of state and will get there perfect
Charles Yakich, Chicago, Illinois
DTVCity. Very good. The plasma was delivered on time by a professional delivery company without any issues. The information provided on their site was helpful in selecting the correct screen for my application.
Maury Riad, New York
DTVCity helped me tremendously in choosing the right tv and in helping me with the proper cables to get the best connections. Extremely knowledgeable and experienced people were always there to help me on the phone. Their website also had many useful links, features and advice which has helped me get one of the best Home Entertainment hook ups in town.
Tony Scotto, Boston MA USA
Outstanding experience with DTVcity.com - extremely knowledgable and friendly. I went into the shopping experience having looked at a lot of displays first hand, and was biased to the Pioneer before even talking to them. When they listened to how we were going to use the display (movies & sports mainly, not as a computer monitor)they steered me to the Pioneer as well because of its unbelievable picture. Within 72 hours of ordering, I had the unit in my living room. Delivery took place during a snowstorm, but the delivery guy was very friendly and had obviously handled quite a few plasma tv deliveries. When I tell people I made the purchase on the web and saved over $3,000.00 compared to buying the same exact tv at an electronics store, they wonder why they didn't do this.
David Amiot, Nashville, TN USA
From DTVCity. I was a bit early in the game. Actually took two more weeks than initially estimated to arrive. Calls about status required a call back (which I always got). Shipping advice didn't work as advertised, I had to follow up by phone to get my info - never received the promised e-mail. Unpacking clear-cut, no damage, everything worked. Given the savings vs. local retail, I'd do it again.
Kevin Floyd, Charleston, SC
I purchased my TV from DTV City. Sales person was well-informed and not high pressure at all. I called several times before making my final decision and was always treated with respecrt, even when not purchasing on that call. They handled the shipment, and the unit arrived in perfect condition. I installed the unit myself
Mike Williams, Wexford, PA
I would definately buy from DVTCity again. My original Plasma arrived damaged (not their fault) and obviously I was very concerned. They immediately sent me out a repacement (shipped same day again!) and took care of the claim with the shipping company.
David Oswalt, Grand Junction, CO
The plasma TV package (including wall mount) was purchased through DTV City of Atlanta GA. I’ll admit that I was a bit nervous purchasing such an expensive piece of electronic equipment over the Internet and having it shipped freight. I had purchased a TV before from another company and the TV arrived broken as the freight company had dropped it. The Plasma TV arrived very well packed and the “tip indicator” let me know immediately that it had not been tipped over. Besides the e-mails letting me know the status of the order, I also received a phone call from the company after my initial order. Overall, I was very please in how my order was handled. It also arrived within one week (five working days), which I believed was exceptionally short time.
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