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Website Address: www.plasmatvdeals.com/
Plasma TV Deals - Dealer Review
Eric Palmer, Columbus, OH
I am ASTOUNDED that this company has stayed in business for so long. Hopefully, it won't last.
Lured by a free shipping offer, I decided to purchase a pioneer display through a phone sales rep - a decision that goes down in history as one of the worst shopping mistakes I have ever made. (and believe me, I shop on-line a lot).
I needed to buy the display for a party I was having the following weekend and I wanted it within 10 days. Their website promised to process the shipment within 1-2 business days. They shipment take 3-5 days so I was thinking - at worst I'll get it within the 3-5 days of placing the order.
In retrospect, my calculations seem naive, at best. THREE days after placing the order I get an e-mail saying my credit card has been charged. No word of shipment yet. On days four and five I begin to frantically call their office to see what's happening. NONE OF THEIR CUSTOMER SERVICE NUMBERS WORK. I also sent them three urgent e-mails asking them what's wrong. NOBODY BOTHERED TO RESPOND AT ALL. The company seemed to have vanished, although they did make sure to charge my credit card the full amount of the screen. I must have taken at least two hours from work to call and write e-mails, but at no avail.
On day six, Friday, I was finally able to get in touch with someone in sales who explained to me that he didn't handle customer service.
The next Monday, their customer service numbers still refused to accept incoming calls (not even an answering machine was picking the calls), but I managed to speak to a different person in sales who connected me to someone who said the SCREEN NEVER SHIPPED because they didn't have it in stock. (although the website clearly stated they did have it in stock). I asked for my money back and they said "we'll see what we can do." I'm still waiting for my money...
At the end, I was left with the impression that I was dealing with some shady gray-market distributor of questionable products (although they claim their TVs are not gray-market). The facts are: the Plasma TV Deals website delivers INACCURATE INFORMATION, their customer service DOES NOT EXIST, and the contractual obligations under their own shipment policies CANNOT BE TRUSTED, or enforced. The facts speak for themselves.
Don't waste your time, money, and nerves to save a few bucks. Go with a reputable shop and you won't regret it! It's just not worth it. It really isn't
VENDOR RATING: 1
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