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PlasmaHouse List of Categories
Company Name:
PlasmaHouse.com
Better Business Bureau Member: No
Website Address: www.plasmahouse.com
- PlasmaHouse Dealer Review 1
- PlasmaHouse Dealer Review 2
- PlasmaHouse Dealer Review 3
- PlasmaHouse Dealer Review 4
- PlasmaHouse Dealer Review 1
-----CUSTOMER INFORMATION-----
Name: Thomas Van AUlen
Location: Lancaster PA
-----PLASMA TV INFORMATION-----
Manufacturer: Samsung
Model: HLN617WQ
-----ONLINE VENDOR INFORMATION-----
Vendor: PlasmaHouse
Order Number: 1025253
CONSIDERATIONS:
Seemed the price was good (best)?
BUYING EXPERIENCE:
Started this order on August, 2003 and waited and waited and waited and waited, after numerous calls I cancelled the order and a couple months later resubmitted the order. Again I waited and waited and numerous calls later we are at June 8, 2004. I was given a shipping tracking number and my credit card was charged. I tracked the number and called the shipper and they were never told the TV was in to go pick-up. Again calls to PH were simply excuses, it will be shipped tomorrow, then a computer clich, finally on July 7 (almost one year later) I called and asked to speak to a supervisor at PlasmaHouse and was simply told that my credit card will be credited with 24-48 hours. You can take it from there-----
VENDOR RATING: 1
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- PlasmaHouse Dealer Review 2
Brian Falvey, Novato, CA
I originally ordered the Panasonic PHD42 from Plasmahouse.com. Thet really gave me the run around. They said I had to wait a week for shipment because of the West Coast dockworkers strike. I felt that was a legitimate excuse, so I waited. After a week I called, and they said it was going to ship in 2 more days. 2 days later I called and they said it would take 4 more days to ship. They told me that they didn't carry any stock and that all of their displays were dropped shipped from other locations. I cancelled the order. Right afterwards I read a new review on plasmatvbuyersguide.com of the PFM42B2. This convinced me to go with the Sony. I called DTVCity and immediately asked if they could ship it that day. They said that they carried all stock in house and that it was no problem. That afternoon I had a tracking number. Shipping was a flawless process. Misti even went out of her way to find a silver table stand. The shipping was then expedited because I had a party that weekend, and everything arrived on time. Fantastic service! Awesome display!
Let's face it. Plasma TV's are high-end costly items. Not only were they the best price, but their service was immaculate. I can wholeheartedly recommend DTV City. What a completely different buying experience I had between Plasmahouse and DTV City. Night and day.
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- PlasmaHouse Dealer Review 3
-----CUSTOMER INFORMATION-----
Name: Katie Howard
Location: Charleston, SC
-----PLASMA TV INFORMATION-----
Manufacturer: Samsung
Model: 710MP
-----ONLINE VENDOR INFORMATION-----
Vendor: PlasmaHouse
Order Number: 9/27/2004
CONSIDERATIONS:
The website stated they had what I needed at a relatively good price.
BUYING EXPERIENCE:
The process was terrible. Plasmahouse.com should be shut down. I ordered two monitors. I was called two weeks later and told that the monitors I ordered were discontinued, and that I should go with the Samsung 710MP instead. I was not only guaranteed that these monitors would do everything that the discontinued models did, but the website backed up this statement as well; in particular, picture-in-picture functionality. We finally received the monitors 2 weeks later. Of course, the monitors did not have picture-in-picture capability. I called Plasmahouse to complain and left a message for Eric, a manager, who didn't call me back. I called a week later for him again to work out an exchange. He said he would have to do some research on an acceptable exchange and he would call me back. He never did. This went on for weeks; me calling and leaving messages and him telling me he was still researching. Finally, in early November, he said he found a model, but that they were out of stock. He said to call back in a month and maybe they would be in. In the meantime I told him we couldn't be without monitors and that we would send the ones we had back as soon as he had the new ones in stock. I called a month later and they still didn't have them. Eric told me to call after Christmas. I finally got sick of waiting and ordered thru another website. I shipped the old monitors back to Plasmahouse, who refused the return and told us they wouldn't take the monitors back now, that it had been too long. He actually hung up on me when I tried to remind him that I had spoken to him only in late December concerning this. He pretended that he had never spoken to me and told me that I should have returned the monitors 5 months ago. He stated that he wasn't in the business of renting monitors. I guess that means he is in the business of lying and deceiving customers. I have reported Plasmahouse.com to the better business bureau and plan to take them to small claims court to have them refund the $1,000 that I spent on these monitors.
VENDOR RATING: 1
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- PlasmaHouse Dealer Review 4
-----CUSTOMER INFORMATION-----
Name: Vijay Devarapalli
Location: CA, USA
Email: dvijay@rocketmail.com
-----PLASMA TV INFORMATION-----
Manufacturer: Sharp
Model: LC-37D4U
-----ONLINE VENDOR INFORMATION-----
Vendor: Plasma House
Order Number: 1037379
CONSIDERATIONS:
Was quoting the best price.
BUYING EXPERIENCE:
Really bad experience. I shop online a lot and this has been the worst experience. The customer service is very hard to reach. You always need to wait for 20 to 30 minutes before somebody answers the phone. The TV I ordered went on back order. But then they charged my credit card without shipping anything. They had even generated a tracking number for the shipment they never shipped. I cancelled the order (because of the backorder) but didn't get the refund for more than a week.
VENDOR RATING: 1
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